Warranty: All our products have a… year warranty
Return period: To make a return, it will be necessary to do so within 15 days after the purchase.
Return process: Send an email to info@mctkplus.es, with the subject “Return: Order Number” containing a copy of the purchase receipt and a photo of the product in your possession.
Once we receive the email, you will receive by email confirmation of the acceptance of the return and the proposal that you go in person to our store to make it.
Once a product has been opened and used, we cannot accept returns. However, if you encounter issues with a product you purchased from us, we can help facilitate technical assistance through the manufacturer. The manufacturer provides the warranty, and they guide us on how to handle each case.
Documents required for a return: You must attach proof of purchase and a photo of the product in your possession.
Return costs: Free
Non-returnable products: Returns of products that have already been used are not allowed.
Return method: Replacement with a product of the same value or refund of the purchase amount.